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Automated Support > Request Registration Code (Palm OS)

Enter the order number, email address, and product name corresponding to a previous order of yours, along with the HotSync user name from your Palm OS device. When the request is submitted, an email will be sent (usually within 30 minutes) containing the new registration code. Up to 4 additional codes may be requested per product purchase.

The email address used in this form must be the one that is associated with the order. Sending a code to another email address without an email change request for that order will not work.

WARNING: Processing a registration code request does not involve a check for duplicate requests. Before requesting a new code, use the order information query to make sure that you do not already have a code matching your HotSync name. Duplicate registration codes are not refundable and do count against the limit of 5 codes per purchase.

HotSync names must be entered exactly as shown on the PDA or in Palm Desktop, with the same letter case, spacing, punctuation, etc. This is important for the registration code to be accepted by the program.

RegAid™ unambiguous codes may also be used with this form, as long as they are entered exactly as shown in that application. They will be decoded and validated before the request is sent.

Order number
Email address
HotSync name or
RegAid™ code

Do not enter registration codes here!

You may perform up to 5 automated support requests every 24 hours, and one registration code request per order every 6 hours. This is to prevent abuse of the system.

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