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These are general FAQs for the site and various supported platforms. There are also specific FAQ lists for certain products, which may be found on those sections of the site.

General
Google Android
Windows Mobile
Pocket PC
Windows Smartphone
Palm OS


General (back to top)

What do I get when I register your software?

You get to support development of current and future Smittyware products. Okay, so that's only part of it.

Each registration fee that is paid entitles you to 5 registration codes, to remove trial restrictions that are built into shareware programs available on this site. Licensing is per-user, and the extra codes are really just a way to allow for hardware upgrades, which sometimes require a new Hotsync user name for Palm OS devices. Registration codes are based on those names, so a name change will result in an invalid code. After 5 years, a purchase expires and is no longer usable for additional codes. Registration codes are not refundable.

Additional codes may be requested using the code request form in the support area of the site.

Are upgrades free, or do I have to pay?

Once you have registered one of our products, you are entitled to free upgrades to newer versions of that product. Unless otherwise stated, the same registration code should remain valid. When that changes, you will be notified, and a method for obtaining a new registration will be provided free of charge.

Can I transfer a registration of the same program from one platform to another?

It depends. Between Windows Mobile editions, as long as the owner name is the same on both devices, the Smittyware ID will be the same and therefore the same registration code will work. In all other cases, if you haven't exhausted the 5 codes granted by a single registration and 5 years haven't passed since the order date, you may request a new code.

Currently, the only exception is with software purchased through the Google Android Market. Transfers are not allowed in that case because there are no registration codes involved. Also, apps that are only available in the Android Market cannot have older registrations transferred to them, for the same reason.

Will your PDA software work with my device?

Compare the program's requirements, specified on that program's page, to what you have (pay particular attention the operating system name and version). Next, check the "known issues" list for anything specifying your particular device. If your device satisfies the requirements and has no issues listed saying that it doesn't work, then no unsolved reports have come in saying that it doesn't work.

In the case of Windows Mobile, you will need to first determine what edition of that OS that you're using, and go from there.

What is a ZIP file? How do I use one?

If you're asking this question... more than you probably ever wanted to know

WinZip is actually preferred over PKZip around here, but what you use to deal with ZIP files is your own choice. Windows XP contains built-in support for that file format but, in order to use our software, you will need to extract all of the files before trying to access them. There have been issues in the past in cases where that wasn't done.


Google Android (back to top)

Google Android 101

There are some basic things about using applications in Google Android that Google itself should address somewhere, but doesn't...

  • Most list views have context menus, containing options related to a particular selected list item. To access this menu for a list item, press and hold your finger on that item... if a context menu is defined for it, the background color of the item will change, and the menu will appear.
  • Most text edit controls have context menus as well. This is how copy and paste options are implemented.

What are the square barcodes on the Android product pages?

Those are called QR (quick response) codes, and are mostly used as shortcuts to URLs for people with devices or software designed to scan them. In the case of Android Market, they help avoid the steps of going to the Market app and manually entering a search term.

Most barcode scanning software for Android should be able to handle QR codes. A free example that works well is called, simply enough, "Barcode Scanner".

How do I install an app other than through Android Market?

First, enable installation from non-Market sources. Do this by going into Settings, then Applications, and checking the checkbox next to "Unknown Sources".

Once that's done, there are two options:

1) Download the application's APK file using the device's browser. The browser should recognize the download type and allow installation.

2) Download the AppsInstaller application from Android Market. Download the APK you want to install to the device's SD card via a USB connection, then install using AppsInstaller.

I bought your software in Android Market and I have a new device. Do I have to pay again?

As long as you use the same Google account on the old and new devices, then the licenses for the software you've purchased will be transferred. For more details, read the Android Market support page on the topic.

How do I find the IMEI number for my phone?

From the Settings application, select "Phone Status", then "Status". The phone's IMEI number will be among the information shown.

The IMEI may also be found in the registration code prompt of the Smittyware application being purchased.


Windows Mobile (back to top)

I just bought a program from here. Why doesn't the registration code work?

There are generally two explanations for any problems here... either you didn't look into what a Smittyware ID actually is and assumed something, or it has changed as a result of the owner name set on your PDA changing.

It is also possible that you could be entering the code incorrecly, but that is the only other reason that the code would be rejected. A Smittyware registration code consists of the digits 0-9 and letters A-F, no letters O or I or anything like that, with dashes to help readability. Those dashes do not need to be entered into the software for the code to work, but for some people it tends to help.

All I know is that I have Windows Mobile. Which version of software do I need?

Current versions of Windows Mobile come in two basic flavors. There is Pocket PC, with the Start menu in the upper left and a touchscreen, and Smartphone which has no touchscreen and places the Start menu in the lower left of the screen. Once you've determined which edition you're using, have a look at what is available for Pocket PC or Windows Smartphone.

If your device happens to be a phone, don't be confused by that. Phones running Pocket PC editions of Windows Mobile are far from unheard of.

What is a Smittyware ID?
Where do I enter the registration code?

First, let's kill some misconceptions:

  • A Smittyware ID is generated by our software, meaning you cannot get it anywhere else.
  • Neither the Device Name nor the Owner Name are valid substitutes.
  • You do not need to purchase the software to download it and obtain this information.
  • Trial version? What trial version?

Naturally, this implies that you MUST download the software and install it before you can buy it. There is no reason not to do so.

The Smittyware ID is an eight-character code, consisting of numeric digits and/or the letters A-F, used to create a registration code for a particular Windows Mobile device. It is based on the owner name that you set on the device, but is used instead to allow for possible characters in the name which may not work so well for the registration process.

To get this code, and to enter the registration code later, select Options > Register from the menu bar on the application's main screen. The main screen is the one you see when you first start the program, such as CacheMate's list view.

If you've already made the mistake of using the Owner Name or Device ID to generate a registration code, you may use the Windows Mobile code request form to correct it.

My Smittyware ID has changed, and I can't change it back. Help?

Of course you can't... at least not directly. As stated above, the ID is based on the Owner Name set on your PDA, and for some reason that has changed, hence the change in the Smittyware ID.

If you can remember what the Owner Name was originally:
- Fully exit the Smittyware application
- Change the Owner Name back to what it was before
- Restart the application to regenerate the Smittyware ID

If the above procedure fails, it is because you can't recall exactly what the name originally was. In that case, you should request a new code based on the new ID.

How do I copy a file to a Windows Mobile device?

For PC users, the following should tell you all that you need to know:

How To: Install, Uninstall, and Transfer Files on Windows Mobile (WMExperts.com)

The section of the above article that you want to read is the one about manually transferring files. The portion on installing programs using EXE files will put you on the wrong path with Smittyware Pocket PC installers (they run on the device, not the PC).

How do I upgrade to the latest version of a Windows Mobile program?

Download the new version of the program, uninstall the old version (making sure to select "Yes" at the upgrade prompt), and install the new version.


Pocket PC (back to top)

I can't seem to run the installer. What do I do?
What is an OTA EXE?

The installer program that you download is an OTA (over-the-air) EXE, intended to run on the PDA and not your desktop PC. Just copy the installer to the PDA using ActiveSync (or an equivalent for your platform, as mentioned below) and run the installer from the Pocket PC's File Explorer.

The main reasons for going that route instead of a normal CAB file were one of size (it's compressed, where CAB files aren't) and to make it easier to install to alternate locations. Another benefit of this technique is the removal of the dependency on a Windows-based desktop platform or, for that matter, a desktop computer at all! There are, for example, ActiveSync equivalents available for Mac OS X (The Missing Sync, PocketMac Pro) and Linux/FreeBSD (SynCE), but none of them can handle Windows-based installers for Pocket PC software.

The odd thing is that the Windows 2000 error when trying to run the installer ("This is a valid executable, but not for this machine type") actually made some sense. Rather than further clarifying it in Windows XP, though, they made it more confusing ("This is not a valid Win32 application").

I'm sure that my device uses the Widcomm Bluetooth stack, but your software doesn't detect it.

HP iPAQ models 4150, 5500, 5555 and 1450 do indeed use the Widcomm stack, but are missing certain DLLs that are required for applications to actually use it. Click here to download those DLLs, along with installation instructions.


Windows Smartphone (back to top)

How do I install this software on my phone?

Where do I enter the Owner Name on my phone?

In the phone's Settings menu is an option called Owner Info or Owner Information.

I'm seeing a strange font displayed on your software. What's causing that?

The only cause for such a problem that has ever been determined had nothing to do with our software, and everything to do with other software installed on the device that installed custom fonts. These fonts can sometimes overshadow the default device font (called Nina on Windows Smartphone devices), which is what our software thinks it is getting when in these cases it actually isn't.

Currently, no Smittyware application for Windows Mobile installs or uses any custom fonts.


Palm OS (back to top)

I just bought a program from here. Why doesn't the registration code work?

Much more often than not, if your registration code is rejected by the software you've purchased it for, it's because there was an error in the HotSync® user name that you gave as part of registration. Check the user name in the registration email with the one on your device. The registration codes are generated and validated using the exact user name that is on the device, down to letter case and any punctuation. If there is a mismatch, use the code request form in the support area to get a replacement code.

If you've compared the two names and still can't find anything, there may be spaces or other invisible characters on either end of the user name (yes, there have been actual cases of that). If you can't see any difference, download RegAid™ (a free program from mindgear) and try the unambiguous (numeric) code it produces in the support area's code request form.

The RegAid code is NOT a valid registration code for any of the software here, so do not attempt to use it as one. It may be used with the code request form to get a matching registration code.

It is also possible that you could be entering the code incorrecly, but that is the only other reason that the code would be rejected. A Smittyware registration code consists of the digits 0-9 and letters A-F, no letters O or I or anything like that, with dashes to help readability. Those dashes do not need to be entered into the software for the code to work, but for some people it tends to help.

How do I install your software on my PDA? There's no installer program.

There's no installer program because I'm trying not to limit the Palm OS software to Windows users. The only files that are necessary to install on the PDA are the one or two PRC files in the zip file's main directory. There may be other PRC files in the package, but they are all optional, depending on your needs.

Since nearly all of the users with this problem are Windows users, though, here is a step-by-step explanation:

  1. Open the Quick Install tool that comes with Palm Desktop
  2. Add the PRC files you wish to install using that program
  3. Hotsync your PDA

I can't install your software, and I'm using Vista. Help?

Your problem has nothing to do with the software available on this site, and has everything to do with Vista. More specifically, it's a problem with Vista and older versions of Palm Desktop.

Make sure you've got the very latest version of Palm Desktop, downloading a beta version if you have to. If you have it and it doesn't work, and your PDA has a memory card slot, use a memory card and card reader to install. If that isn't a viable option, then take the issue up with Palm or the manufacturer of your PDA.

For more information, visit Palm's knowledge base.
A Google search can also turn up useful information.

Where do I enter the registration code?

In one particular screen of the application on your PDA, there is an Option menu that contains a choice called Register. This menu option will take you to a prompt to enter the code. The screen that this option is available on varies with the application:

  • upIRC - Startup screen (prompts for nick, server, etc.)
  • CacheMate - Record list view (New and sort order buttons)
  • Last One - Startup screen (with Options and Start buttons)

If you've just started up the application in question, and are utterly lost finding the "Register" option, try the following:

  • CacheMate - Tap the "Done" button in the lower left

Once you're at the particular screen for the program you're registering, take the following steps:

  1. Access the menu bar by tapping on the menu icon to the left of the Graffiti area or, in OS versions 3.5 and later, tap the title bar of the application in the top left of the screen.
  2. Tap Option to select the Option menu.
  3. Tap Register. A dialog box will appear prompting you for the registration code.
  4. Tap the field (dotted line) in the dialog to set focus on it.
  5. Enter the code and tap OK.

How do I upgrade to the latest version of a Palm OS program?

Simply download the latest version of the program and install it over what you have. Any exceptions to this "rule" will be spelled out in the appropriate documentation.

 
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